For all local orders:
All local standard courier shipping will be at SGD2, shown upon checkout page.
Free courier delivery provided to all local orders above SGD80.
Our logistic team will take 2 - 5 working days to process and pack your parcel following successful receipt of your order.
*Kindly note that Deliveries may sometimes be delayed due to unforeseen circumstances (Eg, festive season, major online fever event)
Courier Service Information (local orders only):
- Parcels are delivered via JNT Express.
- Tracking of parcel(s) can be done https://www.jtexpress.sg/trackmyparcel by entering the according consignment number at or via their mobile app.
- Delivery takes 1 - 3 working days, anytime in between 9am - 10pm.
- For every unsuccessful first delivery attempt, a free re-delivery will be scheduled on the next working day.
- Orders are shipped according to order number. With effect from November 2016, we no longer accept order combination request(s).
Do kindly check that you have provided us with a valid local mobile number as our courier may drop you a text/call should there's no one around to receive the parcel during point of delivery.
Orders will be shipped according to customer’s specified address reflected on the invoice. We are not responsible for items delivered to incorrect shipping addresses provided by customers.
Due to certain limitations set by law, there is a list of no-go zones which our courier are unable to deliver to.
In the rare event whereby you did not managed to receive your parcel within the stipulated time frame, do feel free to drop our customer care service team an email at firstname.lastname@example.org and we will expedite a check for you.
*For orders that are eligible for complimentary courier service, no additional shipping fee applies.
For all orders that opt for self-collection at any of our retail store:
Collection can be done at your indicated outlet within 2 - 5 working days. Please kindly refer to the auto-generated shipment update email for more information.
Kindly pick up the parcel from the selected outlet within 14 days from the date of email order update. If parcel is not collected within 14 days from the stated collection date, it will be sent back to the Headquarter and it will be necessary to re-arrange another self-collection pick up at email@example.com
For International orders:
All International parcels will be delivered via JNT Express. Due to the coronavirus situation, parcels may be delayed by an additional 3 - 5 days.
From 6th July 2021 till further notice, standard Malaysia orders RM180 and above, will be entitled for Free International Shipping. Subject to Terms & Conditions.
From 19th July 2021 till further notice, all other International orders SGD100 and above, will be entitled for Free International Shipping. Subject to Terms & Conditions.
As of 11th July 2021, all International Shipping Rates are as follows:
|Destination||Flat Shipping Fee (SGD$)||Free Shipping value (SGD$)||Delivery Time|
|Malaysia||5||60||4 - 7 days|
|Vietnam, South Korea||12||100||4 - 7 days|
|Thailand, Brunei, Indonesia, Hong Kong SAR, Taiwan, Philippines||10||100||4 - 8 days|
|China, India, Australia, New Zealand,||15||150||4 - 8 days|
|Japan||20||180||4 - 7 days|
|Myanmar, Cambodia, Sri Lanka||25||180||4 - 8 days|
|United States of America||25||200||5 - 8 days|
|United Kingdom||30||200||4 - 7 days|
Kindly send your enquiries to firstname.lastname@example.org for more information regarding the rates of the courier service.
Kindly note that the delivery timeframe includes the packing of your order after purchase confirmation, but does not include delays if your parcel is held up by Customs authorities. If taxes and/or duties are charged for your parcel, taxes will be borne by customer.
Thank you for your kind understanding.
*International shipping is not available for Hello Kitty Collection.