Free courier delivery provided to all local orders above SGD80.
Our logistic team will take 1 - 2 working days to process and pack your parcel following successful receipt of your order.
*Kindly note that Deliveries may sometimes be delayed due to unforeseen circumstances(Eg, festive season, major online fever event)
For all local orders that opt for standard courier service / eligible for complimentary courier service*:
- An additional $2 shipping fee applies which will be automated upon checkout of order.*
- Parcels are delivered via Roadbull Logistics Pte Ltd.
- Tracking of parcel(s) can be done by entering the according consignment number at http://www.roadbull.com or via their mobile app.
- Delivery takes 1 - 3 working days, anytime in between 9am - 10pm.
- For every unsuccessful first delivery attempt, a free re-delivery will be scheduled on the next working day.
- Orders are shipped according to order number. With effect from November 2016, we no longer accept order combination request(s).
Do kindly check that you have provided us with a valid local mobile number as our courier may drop you a text/call should there's no one around to receive the parcel during point of delivery.
Orders will be shipped according to customer’s specified address reflected on the invoice. We are not responsible for items delivered to incorrect shipping addresses provided by customers.
Due to certain limitations set by law, there is a list of no-go zones which our courier are unable to deliver to. For more information, please click here.
In the rare event whereby you did not managed to receive your parcel within the stipulated time frame, do feel free to drop our customer care service team an email at firstname.lastname@example.org and we will expedite a check for you.
*For orders that are eligible for complimentary courier service, no additional shipping fee applies.
For all orders that opt for self-collection at any of our retail store:
Collection can be done at your indicated outlet within 1 - 3 working days. Please kindly refer to the auto-generated shipment update email for more information.
Kindly pick up the parcel from the selected outlet within 14 days from the date of email order update. If parcel is not collected within 14 days from the stated collection date, it will be sent back to the Headquarter and it will be necessary to re-arrange another self-collection pick up at email@example.com
For all overseas orders:
- International shipping to *Zone 1 and *Zone 2 at a flat rate of SGD20
- Complimentary international shipping to *Zone 1 and *Zone 2 for purchases above SGD150
*Zone 1 - Phillipines , Vietnam
*Zone 2 - Brunei , China , Korea , Indonesia , Hong Kong , Thailand and Taiwan
For Malaysia orders:
- Flat rate of SGD7 (commerce since March 2019)
*Complimentary shipping is not applicable during sale period
*International shipping is not available for Hello Kitty Collection