At Purpur, we accept returns/exchange for the following reasons:
- Incorrect Items
- Defective Items
- Issues with size/fit
However, orders placed using promotional codes, store credits, sale items and non-clothing items such as accessories and bags are not allowed for returns.
Returns will be only be in form of store credits with validity of 6 months.
Size exchanges are allowed only for regular priced items. Please email us at firstname.lastname@example.org within 14 working days of receiving the item(s) together with your order number and the size you wish to exchange your item for. An exchange will be facilitated only if stocks are available. In the event that requested item(s) are out of stock, an online credit note will be issued accordingly.
Exchange is only allowed for all local(Singapore) order.
*Please note that our retail team will not handle online orders except for self-collection parcel collection. Please contact customer service at email@example.com if you need assistance with your online orders. All online orders that require exchange or return has to be arranged in prior via email. Kindly note that online & retail stores holds different inventory system.
Incorrect Item Sent
In the event that you have received an incorrect item, we will be more than happy to process an exchange right away for the item you originally ordered. We regret to inform you that in the event that the item you originally ordered is out of stock, we will only be able to offer a replacement item or store credits.
In the event that you have received a defective item, please kindly email our customer care team at firstname.lastname@example.org with an image of the area-of-concern and relevant order number input as the title field. However, please kindly note that we are only able to process such exchange requests within 14 working days from date of original invoice issued.
In the event that the item you originally ordered is out of stock, we will be only be able to offer a replacement item or store credits.