Frequently Asked Questions
New Arrivals Launch
We launch online every Sunday, 2pm. Do join our mailing list, follow our Instagram/Telegram to receive the latest updates on our new release and exclusive orders!
The new arrivals pieces will be available in Purpur retail stores on Wednesday and Thursday, after 5pm onwards.
Wednesday: Bugis Junction, Causeway Point, Nex, Northpoint City
Thursday: Compass One, Jurong Point, Tampines 1
Our working days are from Monday – Friday, 9am to 6pm (excluding weekends and public holidays).
For more information with regards to our retail operating hours, please click here.
Making a Purchase
We will require you to register an account in order to start shopping.
Click here to get started!
To ensure all our customers receive a rightful chance to shop with us, items will only be reserved and packed under the name of invoice recipient upon successful verification of payment.
This usually happen when our system fail to receive your payment details within the stipulated lead time of 24hrs from date/time of original invoice issued.
We are sorry to hear that! If you wish to be notified on its availability, simply select the “NOTIFY ME” button of the respective product image and fill up the simple form!
We do have a dedicated team that religiously keep track of our best-selling items every now and then, hence you may wish to sign up for our mailing list to receive first-hand updates of possible backorders!
We apologize for the quality check slip-up. Please email firstname.lastname@example.org with your order number, and a clear photograph of the area-of-concern. Our pixies will advise you accordingly the next step to take once we assess the defect.
A replacement will be provided for defective returns.
In the event whereby a replacement is no longer in stock, reimbursement will be made in the form of online store credits.
As of November 2016, every transaction is dispatched according to order number.
We do not combine orders.
As of September 2018, we only accept credit/debit card as mode of payment.
Discount codes / Store credits
Please input the relevant code in the bottom box of the checkout page for it to be valid
We regret to inform that no refund(s) will be made for cases like such. Henceforth, we would like to gently remind our customers to always check that all relevant details are correctly entered during point of checkout.
Depending on the nature and context of how the code(s) was derived, it may or may not be accompanied with an expiry date. This will be made known in the according email received.
Fret not and stay calm! Check if:
- The code has expired.
- The code has already been used in another order.
Still having trouble? Drop us a holla at email@example.com and we will fix it for you.
Representation of items
Our pixies will always make a conscious effort to depict the actual colour swatch on screen to the best they could. However, depending on the screen calibration of the tech device you are using, slight colour variance may occur. This is especially so for apparels with brighter hue.
Requests for exchange/ return due to such reason will be rejected.